Privacy Policy
Edgware Movers Privacy Policy
This Privacy Policy explains how Edgware Movers collects, uses, stores and protects your personal data when you use our moving and related services. It applies to all Edgware Movers customers and prospective customers in our service area, including individuals, households and businesses.
We are committed to handling your personal data lawfully, fairly and transparently, and in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Data Controller
For the purposes of data protection law, Edgware Movers is the data controller in respect of the personal data we collect and process about you. This means we decide why and how your personal data is processed in connection with the services we provide.
Personal Data We Collect
We collect and process personal data that is necessary to provide our services, manage our relationship with you and comply with our legal obligations. The types of personal data we may collect include:
Identification and contact details: name, title, postal address, property access information relevant to the move, and other basic contact details.
Service and contract information: details of your booking, inventory lists or descriptions of items to be moved, collection and delivery addresses, access and parking information, preferred dates and times, and any instructions related to your move.
Communication data: information contained in enquiries, quotations, confirmations, feedback or complaints that you send to us, and records of our communications with you by any channel.
Payment and transaction data: information relating to payments for our services, such as amounts, dates and methods of payment. We do not store full payment card details; these are handled by our chosen payment processors.
Website and usage data, where applicable: technical data from your use of our websites or online tools, such as IP address, browser type, device information, approximate location data and information about how you interact with our online content, where this is collected through cookies or similar technologies.
Special category data: we generally do not seek to collect special category or sensitive personal data. If you voluntarily provide such information, for example regarding health or mobility needs relevant to planning your move, we will handle it with additional care and only for the purposes for which it is provided.
How We Collect Your Data
We collect personal data in the following ways:
Directly from you when you contact us by phone, through online forms, or in writing to request information, a quotation or to make a booking, and when you provide details necessary to carry out your move.
From your use of our services, such as details generated during planning, scheduling and completing your move, and through follow up communications.
From third parties where necessary, such as partners who help us deliver services, or reference information provided by your landlord, agent or business representative where they arrange services on your behalf.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract: processing is necessary to enter into or perform a contract with you, for example to provide moving services, arrange transport and storage, issue quotations, and manage billing.
Legal obligation: processing is necessary for us to comply with legal and regulatory requirements, such as accounting, tax and record keeping obligations.
Legitimate interests: processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing our business operations, improving our services, preventing fraud, securing our systems and communicating with you about similar services you have already purchased or enquired about.
Consent: where required by law, we will obtain your consent before processing certain personal data or before sending you specific types of marketing communications. You can withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide, manage and fulfil our moving and related services, including quoting, planning, transporting, delivering and, where applicable, storing your items.
To communicate with you before, during and after the provision of services, including confirming bookings, sending updates, requesting feedback and responding to any questions or complaints.
To manage our business operations, including scheduling staff and vehicles, managing suppliers, keeping records, performing administrative tasks and maintaining accurate accounts.
To maintain the safety and security of our staff, customers, property and systems.
To comply with legal and regulatory requirements, including financial reporting and responding to lawful requests from authorities.
To improve our services, understand customer needs and, where permitted, inform you about services that may be relevant to you.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary and lawful, including:
Service providers and processors who act on our instructions and help us deliver our services, such as payment processors, IT and cloud service providers, vehicle tracking and logistics support providers and document management or storage services.
Professional advisers such as accountants, auditors or legal advisers, where necessary for them to provide services to us.
Public authorities, regulators, law enforcement agencies or courts where we are required to do so by law or where it is necessary to protect our rights or the rights of others.
Any third party involved in a business sale, merger or restructuring affecting Edgware Movers, in which case personal data may be transferred as part of that transaction subject to appropriate safeguards.
Where we use data processors, they are bound by written agreements requiring them to process your personal data only on our instructions, to keep it secure and to comply with data protection law.
International Transfers
The personal data we process is generally stored and handled within the United Kingdom or the European Economic Area. If it becomes necessary to transfer personal data outside these locations, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or other legally recognised mechanisms to protect your data.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to provide our services, to meet legal, accounting or reporting requirements and to resolve disputes.
In general, records of moves and associated personal data are kept for a period aligned with applicable limitation periods and regulatory requirements. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be linked to you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include access controls, secure storage, staff training on data protection responsibilities and procedures for responding to suspected data incidents.
While we take reasonable steps to safeguard your information, no system can be guaranteed to be completely secure. You also play a part in keeping your information safe, for example by providing accurate data and informing us promptly of any changes.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Edgware Movers customers in our service area and may be subject to certain conditions and legal exceptions:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the original purpose or where you withdraw consent and there is no other legal basis for processing.
Right to restrict processing: you can request that we limit the way we use your personal data in certain situations, such as while we investigate a concern you have raised about its accuracy.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine readable format or that we transmit it to another controller where technically feasible.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You can also object at any time to the use of your personal data for direct marketing.
Rights in relation to automated decision making: we do not typically make decisions about you based solely on automated processing that have legal or similarly significant effects. If this changes, we will inform you and explain your rights.
Exercising Your Rights
If you wish to exercise any of your data protection rights, please contact us and provide sufficient information to identify yourself and your relationship with Edgware Movers. We may need to request additional information to verify your identity before responding to your request.
We aim to respond to all valid requests within one month. If your request is complex or you have made several requests, we may extend this period, and we will inform you if that is the case.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
