Terms and Conditions
Edgware Movers Terms and Conditions of Removal Services
These Terms and Conditions set out the basis on which Edgware Movers provides removal, relocation, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "We", "Us", and "Our" refer to Edgware Movers as the provider of removal and associated services.
1.2 "You" and "Your" refer to the customer or any person acting on behalf of the customer who requests or uses our services.
1.3 "Services" means any removal, packing, loading, unloading, transportation, storage, waste removal, or related services that we agree to perform for you.
1.4 "Goods" means all items, effects, furniture, personal belongings, and any other property that we move, handle, store, or otherwise deal with on your behalf.
1.5 "Contract" means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
2.1 We provide household and commercial removal and relocation services, including the loading, transport, and unloading of goods, and where agreed, packing, unpacking, and short-term storage.
2.2 The services to be supplied will be as described in our written quotation or booking confirmation. Any services not expressly listed are excluded unless subsequently agreed in writing.
2.3 We reserve the right to use such vehicles, equipment, and personnel as we consider appropriate for the safe and efficient performance of the services.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the collection and delivery addresses, access conditions, property size, approximate volume or list of goods, any special items, and preferred dates.
3.2 Quotations are based on the information you provide. If the information supplied is incomplete or inaccurate, we may adjust the quotation or apply additional charges to reflect any extra work required.
3.3 A booking is only accepted when we issue a written confirmation, which may be provided electronically. Until then, any quotation is an invitation to treat and not a binding offer.
3.4 You must inform us as soon as reasonably possible of any changes to the information you provided during quotation, including changes to dates, addresses, access restrictions, parking arrangements, or the volume or nature of goods.
3.5 We may refuse a booking at our discretion, including where access is unsafe, your goods include prohibited items, or we do not have availability for the requested date.
4. Prices and Quotations
4.1 Unless otherwise stated, quotations are given on a fixed price basis for the services described, subject to these Terms and Conditions.
4.2 Quotations do not include any of the following unless expressly stated: parking charges or fines, road tolls, ferry charges, customs duties, dismantling or reassembly of complex furniture, disconnection or reconnection of appliances, or removal of doors, windows, or other structural alterations.
4.3 We may make additional charges where:
a. Access to either property is significantly restricted, requires longer carrying distances, or involves unusual difficulty such as narrow stairways or inadequate lifts.
b. Work is required outside normal working hours due to your request or because of delays outside our reasonable control.
c. The volume of goods is greater than originally stated or the work is otherwise more time-consuming than reasonably anticipated.
4.4 All prices are stated in pounds sterling and, where applicable, inclusive of value added tax, which will be shown separately where required by law.
5. Payments
5.1 Unless otherwise agreed in writing, a deposit may be required to secure your booking, with the balance payable on or before the day of the move, prior to unloading.
5.2 We accept payment by methods notified to you during the booking process. You are responsible for ensuring cleared funds are available by the payment due date.
5.3 If payment is not made when due, we may:
a. Suspend or refuse to carry out the services.
b. Retain possession of some or all goods until full payment is received, exercising a lien over the goods.
c. Charge interest on overdue sums at the statutory rate applicable to commercial debts or, if not applicable, at a reasonable rate reflecting our costs of late payment.
5.4 If we retain goods under a lien, we may ultimately sell or dispose of them in accordance with applicable law to recover sums owed, after giving you reasonable notice.
6. Your Responsibilities
6.1 You are responsible for:
a. Ensuring that you have full authority to move the goods and that they are your property or that you have the owner’s permission.
b. Arranging suitable parking and, where necessary, any parking dispensations, permits, or suspensions for our vehicles at both collection and delivery addresses.
d. Properly preparing and securing all appliances, electronics, and other delicate items for transit, unless you have booked our packing services.
e. Removing or securing any items fixed to walls, ceilings, or structures, unless otherwise agreed.
6.2 You must not request us to move or handle any items that are prohibited, including but not limited to:
a. Hazardous, flammable, explosive, or corrosive substances.
b. Perishable goods or items requiring special storage conditions.
c. Illegal drugs, stolen goods, or any item the possession of which is unlawful.
d. Cash, jewellery, precious metals, securities, important documents, or similar high-value items, unless we have expressly agreed in writing.
6.3 You must be present, or represented by an authorised person, at both collection and delivery locations to direct the placement of goods and to confirm completion of the services.
7. Cancellations and Postponements
7.1 You may cancel or postpone your booking by notifying us in writing or by any method we confirm as acceptable during the booking process.
7.2 Depending on the notice period given, the following charges may apply:
a. More than seven days before the scheduled move date: deposit or any prepayment may be refunded or transferred, subject to reasonable administrative costs.
b. Between two and seven days before the scheduled move date: we may retain all or part of the deposit to cover loss of business and costs incurred.
c. Less than two days before the scheduled move date or on the day of the move: we may charge up to the full quoted price.
7.3 We may cancel the contract or any part of the services if:
a. You fail to pay any sum when due.
b. You materially breach these Terms and Conditions.
c. We reasonably consider that performing the services would be unsafe or unlawful.
7.4 If we cancel for reasons within our control, we will refund any prepaid amounts for services not provided. We will not be liable for any indirect loss or consequential costs, such as lost earnings or penalties under other contracts.
8. Delays and Access
8.1 We will use reasonable efforts to perform the services on the agreed date and within a reasonable time, but timings are estimates only and not guaranteed.
8.2 We are not liable for delay or failure to perform where caused by circumstances beyond our reasonable control, including traffic congestion, adverse weather, accidents, road closures, industrial action, or delays caused by you or third parties.
8.3 If we are delayed or prevented from completing the services due to inadequate access, lack of parking, your late arrival, or other matters within your control, we may apply reasonable waiting time or additional labour charges.
9. Packing and Fragile Items
9.1 If you have booked packing services, we will pack goods using materials and methods we consider appropriate for normal domestic or office moves.
9.2 If you pack your own items, you are responsible for ensuring they are suitably packed for transport. We are not liable for damage arising from inadequate or improper packing carried out by you or any third party.
9.3 You must advise us in advance of particularly fragile, delicate, or high-value items so we can take reasonable precautions. If you fail to do so, our liability may be limited or excluded under these terms.
10. Liability and Insurance
10.1 We will exercise reasonable care and skill in handling, transporting, and storing your goods.
10.2 Our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount per item or per consignment, subject to any specific limits notified to you in writing.
10.3 We are not liable for:
a. Damage to goods where this results from inherent defects, pre-existing damage, wear and tear, or poor construction.
b. Damage to goods not adequately protected by you where you undertook the packing.
c. Loss of or damage to jewellery, watches, cash, precious metals, stones, securities, or important documents, unless expressly agreed in writing.
d. Indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress.
10.4 You should arrange appropriate insurance for your goods, including during transit and any storage, if the cover provided under our standard liability limits is insufficient for your needs.
10.5 If we cause damage to premises or property other than the goods being moved, our liability shall be limited to making good the damage to a reasonable standard or paying the reasonable cost of repair, subject to fair wear and tear and existing defects.
11. Claims and Time Limits
11.1 You must inspect your goods and premises as soon as reasonably possible after completion of the services.
11.2 Any visible loss or damage must be reported to us in writing within a reasonable period, normally within seven days of completion. Failure to do so may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.
11.3 In any event, no claim may be brought against us more than six months after the date on which the services were completed or should have been completed, unless a different limitation period is required by law.
12. Waste Regulations and Disposal
12.1 We comply with applicable UK waste and environmental regulations when transporting and disposing of waste materials.
12.2 We will only remove waste, rubbish, or unwanted items where this has been agreed as part of the services. Additional charges may apply for clearance and disposal services.
12.3 You must not present hazardous or controlled waste for removal without our prior written agreement. We reserve the right to refuse any items that cannot lawfully or safely be handled or disposed of by us.
12.4 You remain responsible for any unlawful or improper items placed among goods or waste that we remove. If we incur costs, fines, or liabilities due to your failure to comply with waste or environmental regulations, you must reimburse us in full.
13. Storage Services
13.1 Where we provide storage, goods will be stored at a facility chosen by us. We may move goods between storage locations as we reasonably see fit.
13.2 Storage is provided on a periodic basis and will continue until terminated by either party on reasonable written notice, subject to payment of all sums due.
13.3 While in storage, your goods remain at your risk, subject to any limited liability we may accept. You should ensure you have adequate insurance for goods in storage.
14. Exclusions of Liability
14.1 Nothing in these terms excludes or restricts our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.
14.2 Subject to the above, all conditions, warranties, or terms that might otherwise be implied by law are excluded to the fullest extent permitted.
15. Data Protection and Privacy
15.1 We will handle personal data in accordance with applicable UK data protection laws. We will use your information to manage your booking, provide services, handle payments, and deal with any queries or complaints.
15.2 We may retain records relating to your contract for a reasonable period for accounting, legal, and administrative purposes.
16. Variations and Assignment
16.1 No variation of these Terms and Conditions is effective unless agreed by us in writing.
16.2 We may subcontract or assign any of our rights or obligations under the contract, provided that we remain responsible for the proper performance of the services.
16.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any contract between you and us are governed by and interpreted in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with the services or these terms.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
18.2 Any failure or delay by us in exercising any right or remedy under these terms does not constitute a waiver of that right or remedy.
18.3 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between you and us in relation to the services and supersede any previous arrangements or understandings.
